Warranty Policies

In-Home Installation Warranty Policy

Overview

Handle-Man provides a one-year limited warranty on all products sold and installed through our in-home installation service. This warranty covers defects in materials and workmanship, including both replacement parts and labor required to correct qualifying issues.

Warranty Coverage

This warranty covers:

• Defects in the product materials or manufacturing
• Failures resulting from improper installation completed by Handle-Man technicians
• Labor costs for repair or replacement of defective parts
• On-site service calls required to diagnose covered issues

Warranty Conditions

To be eligible for warranty support:

• The product must have been purchased directly from Handle-Man
• Installation must have been completed by an authorized Handle-Man technician
• Claims must be submitted within one (1) year from the installation date
• Proof of purchase and installation confirmation must be provided
• The product must have been used as intended under normal residential conditions

Warranty Limitations

This warranty does not cover:

• Damage caused by misuse, abuse, accident, or negligence
• Damage caused by unauthorized repairs or modifications
• Cosmetic issues that do not affect product function (scratches, discoloration, wear)
• Damage resulting from environmental conditions (humidity, corrosion, extreme temperatures)
• Products moved from their original installation location without Handle-Man approval

Exclusions

The following are explicitly excluded:

• Repairs or replacements required due to improper use
• Labor or parts for upgrades or non-defect-related adjustments
• Consumables or wear components
• Commercial or multi-unit dwelling use unless otherwise specified

Customer Responsibilities

Customers must:

• Maintain the product in accordance with provided care instructions
• Report warranty issues immediately upon discovery
• Provide reasonable access for technicians to inspect or repair the product

Warranty Service Process

• Contact Handle-Man support
• Provide order number, installation date, and description of issue
• A service technician will schedule an on-site visit
• Repairs/replacements will be completed at no cost if the issue is covered
• All warranty claims are reviewed and may be approved or denied at Handle-Man's sole discretion

Self-Installation Warranty Policy

Overview

Products purchased through the Handle-Man website for self-installation come with a one-year limited warranty covering replacement of defective parts only. No labor, service calls, or installation support are included under this warranty.

Warranty Coverage

This warranty covers:

• Defects in materials or workmanship of the product
• Replacement of defective components shipped to the customer at no charge
• Technical support for identifying defective parts

Warranty Conditions

To be eligible:

• Product must have been purchased directly through the Handle-Man website
• Claim must be made within one (1) year of purchase date
• Customer must provide proof of purchase
• Product must have been installed and used according to provided instructions

Warranty Limitations

This warranty does not cover:

• Labor for removal or reinstallation
• Tools or supplies needed for installation
• Damage caused by improper installation or assembly
• Damage due to misuse, accidents, or unauthorized modifications
• Cosmetic damage or normal wear and tear

Exclusions

• Professional labor reimbursement
• Service calls or technician dispatch
• Damage from environmental factors or improper use

Customer Responsibilities

Customers must:

• Install the product correctly according to instructions
• Maintain the product properly after installation
• Return defective parts if required (prepaid shipping label provided)

Warranty Service Process

• Customer contacts Handle-Man support
• Provide proof of purchase and issue description
• Handle-Man ships replacement part(s)
• Customer completes the replacement
• All warranty claims are reviewed and may be approved or denied at Handle-Man's sole discretion

Thank you for trusting Handle-Man as your primary provider for sliding glass door products.