Shipping and Returns Policies

Shipping Policies

Shipping to the Contiguous 50 US States

• First and foremost, shipping and taxes amounts are calculated during the purchasing of a product, or products once added to the cart of Handle-Man online store. Shipping and Handling cost will be included in the total price prior to the payment section and will be amounted in USD (United States Dollars).
• The standard Shipping Method will be Standard Shipping, ship to the final address added by the customer. Orders can be shipped to any other address as typed by the customer in the shipping information section prior to payment. Once order is shipped, shipping address cannot be changed. 

Return Policies 

Return processes and shipping in the US

• To return your product for refund, the customer and customer alone will be responsible for paying external shipping costs. Shipping costs are non-refundable. If you are shipping items, of orders over $50 (USD), customer should consider using a trackable shipping service or purchasing shipping insurance.
• Handle-Man is not responsible for items returned and not received. If customer returns the order, and is not received, a refund will not be fulfilled, and shipping costs will be accounted for by the customers.
• In the event that you are not 100% satisfied with any item purchased, we accept returns on any item that is unused and has the package considerable intact. This applies to any product shipped with defects in manufacturing or materials. If such is the case, please contact us via our CONTACT US form to approve the return and refund. Proof of defects of the item should be shown once a customer representative gets in contact with the customer. 
• We reserve the right to deny refund to sender without prior return approval. Only unused items will be accepted for returns/exchange within 30 days of when the item/items were delivered to the customer. 
• All returns are subject to a 20% restocking fee. Any used products, or products sent back without original packaging may incur additional fees since these will not be able to be resold. Any returns due to damaged or defective products will not incur any fees, and we will try to resolve the issue by sending out new or replacement products when available. We don't want you to be disappointed and we will help you if you encounter any issues.

Refund Process

• Any return item must be in its original condition, and all tags, labels, instructions, and packaging should be considerable intact. Once your returns are received, and inspected by the professionals at Handle-Man, the store will notify you via email of the approval or rejection of the refund. 
• If the customer is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 
• Please allow Handle-Man a refund processing period of up to 14 days for us to process the refund. 

Thank you for trusting Handle-Man online store as your primary provider for sliding glass door products.